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7 | Troubleshooting
Performance Series User’s Guide 154
Warnings
Troubleshooting
The following chart provides basic troubleshooting steps for diagnosing problems with
the printer. If the symptoms remain after troubleshooting, contact your technical support
representative.
Warnings Description
RIBBON LOW Ribbon level low
MAINTENANCE REMINDER Maintenance timer has expired
POWER SUPPLY HARDWARE Printhead voltage above maximum specifications
POWER SUPPLY LOW Printhead voltage below minimum specifications
UNRECOGNIZED PRINTHEAD Unidentified printhead installed
PRINTHEAD COOLING Printhead is cooling down
PAPER CALIBRATION MARGINAL Paper sensor calibration marginal
PERFORM CALIBRATE SENSORS There is a need to run Calibrate Sensors
UNLATCH THE PRINTHEAD Printhead needs to be unlatched
LOAD PAPER No paper while idle
LATCH THE PRINTHEAD Printhead unlatched while in idle
PAPER LOW The paper media is low
DOT FAILURE* *Future feature
CUTTER NOT INSTALLED The cutter is enabled but not installed
GPIO NOT INSTALLED The GPIO is enabled but not installed
PRESENT SENSOR NOT INSTALLED The present sensor is enabled but not installed
RIBBON NOT INSTALLED The ribbon controller is enabled but not installed
REWINDER NOT INSTALLED The rewinder is enabled but not installed
CLOSE THE PRINTER COVER The printer cover is open
CLOSE THE CUTTER COVER The cutter cover is not magnetically closed
HEAD PRESSURE HARWARE The head pressure mechanism is malfunction
MODEL MISMATCH The printer has received settings intended for a different printer
model
PAPER WIDTH HARWARE The paper width sensor is malfunctioning
- Copyright Information 3
- Limitation of Liability 3
- Firmware (Software) Agreement 3
- Important Safety Instructions 3
- Table of Contents 5
- 5. Cleaning and Maintenance 6
- 6. Maintenance 6
- 7. Troubleshooting 6
- 8. Terms and Definitions 6
- 9. Appendix A 6
- Agency Compliance 7
- 1 Safety 9
- Warnings and Cautions 9
- General Safety Information 9
- 1 10
- 2Overview 11
- About the Printer 11
- Figure: 2 - 2 Rear View 12
- Figure: 2 - 3 Media Area 13
- Features Descriptions 14
- Print Characteristics 15
- *Media wound out 19
- Unpacking the Printer 24
- Specifications 25
- Minimum System Requirements 26
- 3 Connections and Setup 27
- Connections 27
- Media Loading 27
- Media Hanger Overview 28
- Connections and Setup 29
- 3 30
- Figure: 3 - 8 Media Guides 32
- Media Guides 32
- Figure: 3 - 9 Pinch Roller 33
- Pinch Roller Knob 33
- Pinch Roller 33
- Optional Media Hub Overview 35
- Figure: 3 - 15 Media Guide 37
- Installing Ribbon 40
- Figure: 3 - 19 Install Ribbon 41
- Inside Ink Shown 42
- Using Media and Ribbon IDs 45
- Load a Saved Media File 47
- Optional Rewinder 48
- Top-of-Form Sensor 50
- Figure: 3 - 26 Notch Example 51
- Figure: 3 - 29 None 52
- Removing Ribbon Wrinkle 55
- Figure: 3 - 33 Cam Roller 56
- Installing Cutter and Tray 59
- Cutter Tray 61
- Setting Up the Cutter Tray 62
- Figure: 3 - 44 Length Guide 64
- Upward-Facing Present Sensor 65
- Print Driver Installation 67
- Important Notes: 68
- 4 Menu System 69
- Menu Overview 69
- Layout of the Display 69
- Three Button Panel 70
- Home Screen 70
- Information Button 71
- 1. System Information 72
- 2. Settings Report 72
- 3. Network Report 74
- 4. Extended Status 75
- 5. Serial Report 75
- Feed Button 76
- 1. Basic 77
- Table 1: Paper Sensor Options 80
- 3. Advanced 82
- Table 4: Auto Settings 84
- Selection Values Default 84
- Table 5: Speed Settings 85
- Table 6: Alarm Settings 85
- Adjustments Options Default 85
- Table 7: Cutter Settings 86
- Table 8: GPIO Settings 86
- Table 10: Rewinder Settings 90
- Table 11: Media Settings 90
- Table 13: Wireless Settings 91
- Table 14: Serial Settings 92
- Table 15: Services 93
- Services Default 93
- Table 16: Host Timeout 94
- Table 17: Adjustment Settings 94
- Function Range Default 94
- 4. Tools 95
- Adjustment Settings Ranges 96
- Table 19: Security Settings 97
- Functions Options 97
- Clean Now Select Clean Now 98
- 4 100
- Menu System 101
- 5. Language 108
- Table 21: Test Labels 109
- Table 22: Test Options 110
- Table 23: Test GPIO 110
- Write Mode 111
- Read Mode 111
- Pulse Mode 113
- Cleaning the Paper Low Sensor 116
- Cleaning the Printhead 116
- Cleaning the Cutter 116
- 6 Maintenance 117
- Safety Overview 117
- Tools Needed 117
- Replacing the Printhead 117
- 6 118
- Maintenance 119
- 1. Open the media cover 120
- Figure: 6 - 9 View from Top 123
- 7 Troubleshooting 125
- Warnings 126
- Troubleshooting 126
- Symptom Causes Solutions 127
- Troubleshooting Print Quality 129
- Symptom Possible Solutions 130
- 8 Terms and Definitions 131
- Processing State 131
- Printer State 131
- Media Setup 131
- Advanced 132
- Terms Definitions 133
- Advanced > Media 134
- Advanced > Communications 134
- Advanced > Adjustments 135
- Tools > Calibrate 136
- Tools > Maintenance 136
- Tools > Security 137
- Tools > Date/Time 137
- Test > Diagnostics 137
- 8 138
- 9 Appendix A 139
- Symbol Sets 139
- Table 2: Fonts 140
- Font Escape Sequence 140
- Number Symbol Sets 140
- Barcodes 142
- Barcode 143
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